FAQs

FAQ

SU'AALAHA INTA BADAN LA ISWAYDIIYO

Su'aalaha guud

Sida loo diiwaan geliyo oo loo eego qiimaha?

LightCh8in si toos ah uma iibiso isticmaalayaasha dhamaadka, waxaad u baahan tahay inaad gasho akoonkaaga xubinta si aad u aragto qiimayaasha.Si aad isu diwaangeliso xubin ahaan, waxaad u baahan doontaa:

  1. Ku buuxi codsi gaaban macluumaadka shirkaddaada.
  2. Soo rar dukumeenti taageeraya ( shatiga ganacsiga iyo ogolaanshaha iibka), ka dibna u gudbi shabakadeena.Waxaan dib u eegi doonaa oo ku ansixin doonaa codsigaaga 24 saacadood gudahood ka dib soo gudbinta.
Sidee loo dalbadaa?

1) Is diwaangeli oo gal akoonkaaga.

2) Ku dar alaabta aad rabto inaad iibsato gaadhigaaga wax iibsiga.

3) Buuxi habka lacag bixinta.

4) Nidaamku wuxuu ku ogeysiin doonaa marka dalabkaaga la soo diro wuxuuna ku siin doonaa lambarka raadraaca.

Sidee wax loo bixiyaa?

Waxaan aqbalnaa lacagaha Paypal iyo Credit Card.

Sidee loo arkaa qiimaha?

LightCh8in si toos ah uma iibiso isticmaalayaasha dhamaadka.Qandaraaslayaashu waxay u baahan yihiin inay galaan akoonkooda xubinta ka ah www.lightch8in.com si ay u arkaan qiimayaasha.

Mermership iyo qiimo dhimis:

Xagee ka heli karaa qiimo dhimis?

Abuur koonto LightChain oo gal si aad u hesho qiimo dhimis gaar ah iyo soo jeedin oo aad hesho dhoofin BILAASH ah dhammaan dalabaadka ka badan $500 iyo $10 rarida qiimaha siman ee dhammaan dalabaadka ka hooseeya $500, oo ay heli karaan xubnaha kaliya.

Sida loo isticmaalo qiimo dhimis/kuubno markaad dalbanayso?

Geli koodhka kuubankaaga ka hor inta aanad bixin si aad u hesho qiimo dhimistaada.

Maxaan u arki waayay qiimaha?

Si aan sida ugu wanaagsan ugu adeegno macaamiisheena, aan u ilaalino qiimaha tartanka oo aan u siino heshiisyada ugu wanaagsan & dhiirigelinta xubnahayaga, lama wadaagno qiimahayaga dadweynaha guud, fadlan samee koonto oo gal si aad u aragto qiimahaaga.

Waxaad tagi kartaa isku xirka akoonka ka samee shabakadeena oo buuxi macluumaadka la codsaday.Waxaad heli doontaa macluumaadka gelitaanka akoonkaaga iyo qiimaha xubnaha marka codsigaaga la helo oo laga shaqeeyo.

Raridda iyo Iibka

Sideen ku heli karaa dhoofin bilaash ah?

Waxaan u siinaa xubnahayaga raritaanka bilaashka ah dhammaan dalabaadka ka badan $500 iyo $10 rarida qiimaha siman ee dalabaadka ka hooseeya $500.

Ma codsan karaa soo dejin degdeg ah dalabkayga?

Markaad dalbanayso dalabkaaga, waxaad dooran kartaa qiimo dhimistayada UPS Express xulashooyinka rarida degdega ah ee hubinta.

Ilaa intee ayuu dalabkaygu qaadan doonaa?

Dhammaan alaabta kaydka ah ee la dalbado ka hor 3:30 EST waa la rari doona isla maalintaas.Dalabka waxa laga soo rari doona mid ka mid ah shuraakada qaybinta qaybinta ee ku yaala dalka oo dhan waana inay ku yimaadaan 1-3 maalmood gudahood iyadoo ku xidhan goobtaada

Goobtee ayaan ka soo dalban doonaa?

Dalabka waxaa laga soo rari doonaa goobta bakhaarka ugu dhow iyadoo ku xiran alaab-qeybiyaha la heli karo.

Waa maxay wakhtigaaga go'ay ee dalabkaygu maanta la soo rari lahaa?

Dalabka 3:30 EST waxay soo diri doonaan isla maalintaas1-3 maalmood iyadoo ku xiran helitaanka

Dalabkayga waa la habeeyey laakiin waxaan rabaa in aan ku daro shay.

Haddii dalabka aan la hawlgelin markaa waxaad hagaajin kartaa ama ku dari kartaa alaabta dalabkaaga.Waxaad heli doontaa iimayl ogeysiin ah marka amarka la dhammeeyo.

Waxaa iga maqan shay ka mid ah amarkayga;sideen ku xallin karnaa arrintan?

Email our team at customerservice@lightch8in.com with your order number and details on the missing item(s). Customer service will contact you to resolve the issue.

Halkeen ka helaa raadraacayga?

Waxaad heli doontaa oo aad iimayl ku soo diri doontaa macluumaadka dabagalka adiga oo ku ogeysiinaya marka amarka la hirgeliyay.

Waxa aan helay kala badh dalabkaygii wali waxa iga maqan alaab.

Email our team at customerservice@lightch8in.com with your order number and details on the missing item(s). Customer service will contact you to resolve the issue.

Goorma ayaa shaygan la heli doonaa?

Alaabta waa la cusboonaysiiyaa maalin kasta waxaana lagu taxay shay kasta oo ku yaal mareegahayaga.

Maxay yihiin dhammaysyada aad haysatid?

All available finish options are listed for each item on our website.  Custom finishes are available with a minimum order quantity and can be requested by emailing us at customerservice@lightch8in.com.

Sideen u dalban karaa heerkulka midabka aanad qaadin?

Dhammaan xulashooyinka heerkulka midabka ee la heli karo waxay ku taxan yihiin shay kasta oo ku yaal boggayaga.

Special order color temperatures are available on request. Please email customerservice@lightch8in.com with more information.

Waa maxay Tilmaamaha shaygan?

Guji tab xaashida tafatirka ee ku taal sharraxaadda shayga ee mareegahayaga si aad u aragto ama u soo dejiso xaashida xogta.

Intee in le'eg ayay alaabtaydu ku jiri doontaa dib u soo celinta?

Taariikhaha dalbashada soo celinta ee la qiyaasay ayaa lagu qori doonaa macluumaadka alaabada ee shay kasta oo ku yaal mareegaha.

Dhimistaydii lama dalban

Email customer service at customerservice@lightch8in.com if your discount code wasn’t applied.

Waxaan rabaa in aan baabi'iyo dalabkaygii danbe sideen ku heli karaa lacag celin?

Email customer service at customerservice@lightch8in.com to cancel any order.  Refunds will be processed once the cancel request has been received.  Once an order has been shipped, customer is responsible for return shipment.  Refunds will be issued once the returned items have been received.

Waa sidee heerka dalabkaygu?

Fadlan ka hubi iimaylka xaqiijinta dalabkaaga si aad u hesho macluumaadka raadraaca.

FAQ-yada macaamiisha

Halkeen ka heli karaa dukumentiyada alaabta sida buug-gacmeedyada?

Fadlan nala soo xidhiidh si aad u hesho faylasha PDF, waxaanu ula macaamili doonaa si dhakhso leh oo degdeg ah:

Mailing us: info@lightch8in.com In aan fariin noogu dhaafno bogga XIRIIRKA.
info@clslights.com">

Ma ka heli karaa caawimo qandaraasle shati haysta?

Soo celinta iyo dammaanadda:

Sideen u habeeyaa soo celinta?

Click the RMA link on on the website.  Fill out the requested information and email the completed forms to our team at customerservice@lightch8in.com and we will contact you to complete the return process.

Sideen u farsameeyaa dammaanadda?

Click the Warranty Claim/RMA link on on the website.  Fill out the requested information and email the completed form to  our team at customerservice@lightch8in.com. Submit photos of the products under warranty and customer service will review the information in order to honor your warranty claim.

Maxaan u arki waayay qiimaha?

Si aan sida ugu wanaagsan ugu adeegno macaamiisheena, aan u ilaalino qiimaha tartanka oo aan u siino heshiisyada ugu wanaagsan & dhiirigelinta xubnahayaga, lama wadaagno qiimahayaga dadweynaha guud, fadlan samee koonto oo gal si aad u aragto qiimahaaga.

Waxaad tagi kartaa isku xirka akoonka ka samee shabakadeena oo buuxi macluumaadka la codsaday.Waxaad heli doontaa macluumaadka gelitaanka akoonkaaga iyo qiimaha xubnaha marka codsigaaga la helo oo laga shaqeeyo.

Sideen ku heli karaa darajada shaygan?

Guji isku xirka RMA ee shabakada.Buuxi macluumaadka la codsaday oo iimayl u soo dir foomamka la buuxiyay kooxdayadacustomerservice@lightch8in.comoo qof ayaa kula soo xidhiidhi doona si uu u dhamaystiro habka soo celinta oo uu doorto credit doorashada akoonkayga.

Waa maxay dammaanadda alaabtaada?

Macluumaadka dammaanadda waxaa lagu soo daray sharraxaad kasta oo alaab ah oo ku taal boggayaga.

Shaqadaydii waa la joojiyay, waxaan rabaa in aan soo celiyo alaabtii miyaan bixiyaa kharashka rarida?

Haa, macmiilku wuxuu mas'uul ka yahay kharashka rarida dhammaan alaabta la soo celiyay ee mar hore la raray.Summada soo celinta soo celinta waxa lagu codsan karaa kharashka macmiilka si loo soo celiyo alaabtaada oo laguu soo celiyo ama credit account.

Smart(Bluetooth/WIFI) Iftiin

Sidee dib loogu dejin karaa nalalka RGBW si loogu dejiyo Default?

Habka 1: Hawlgalka App.

Riix astaanta laambadda, oo guddiga kantaroolku wuxuu ka soo baxaa xagga hoose ee shaashadda.Guji "Delete" ee geeska bidix ee sare ee guddiga xakamaynta.Ka dib "tirtir" laambadda, qalabku wuxuu si tartiib tartiib ah u lici doonaa saddex jeer, taas oo muujinaysa in nalku ka maqan yahay shabkad iyo dib u soo celinta warshadaynta waa lagu guuleystay.
Habka 2: Hawlgalka gacanta.

Daar nalalka ilaa 15 ilbiriqsi, ka dibna dami 5 ilbiriqsi.Ku celi 4 jeer.Ka dib marka la dhammeeyo, iftiinku si tartiib ah ayuu u lici doonaa ilaa 3 jeer, waxayna muujinaysaa in qalliinku guulaystay.

Waa maxay faraqa udhaxeeya flicker-ka iyo flash-ka?

FlickerMacnaheedu waa qalabku marna dhalaalaya, marna madow;

FiiriMacnaheedu waa si degdeg ah oo aan caadi ahayn.

Markaa marka laydhka shido, haddii uu si tartiib ah u libiqsado, waa caadi;

Laakin haddii ay biliglayso muddo ka dib, taasi waa wax aan caadi ahayn, hubi in nidaamka korontadu shaqaynayo iyo in Bluetooth-ku si guul leh ugu xidhan yahay.

Ilayska CUSUB wuu shidaa marka ugu horraysa, ma caadi baa mise maaha?

Waa wax iska caadi ah haddii shumacyadu uu gaabis yahay, waxay la macno tahay in iftiinku shidan yahay laakiin kuma xidhin signalka Bluetooth-ka.

Maxay tahay sababta nalka CUSUB uusan u libdhin marka ugu horraysa?

Ma soo celin goobtii warshadda, Waxaad samayn kartaa nalalka si ay dib ugu dejiyaan goobta warshadda iyadoo la adeegsanayo hawlgallada gacanta.

Daar nalalka ilaa 15 ilbiriqsi, ka dibna dami 5 ilbiriqsi.Ku celi 4 jeer.Ka dib marka la dhammeeyo, nalka ayaa si tartiib ah u iftiimaya 3 jeer, waxayna muujinaysaa in qalliinku guulaystay.

Waa maxay sababta aan u shido daaran, laakiin iftiinku waa dansan yahay?

Isticmaalka App-ka qalabkaaga moobilka si aad u baadho oo aad u aragto haddii aad ogaan karto calaamadaha Bluetooth-ka.Haddii l ah, ka dibna ku daray oo ay gacanta ku nalalka si toos ah, Sidaas waa caadi.Haddii nalka la helo, hubi in nidaamka sahayda korontada iyo fiilooyinka ay deggan yihiin iyo in kale.

Masaafada isku mid ma tahay in lagu daro nalalka iyo nalalka kantaroolka?

Baaxadda loogu talagalay in lagu daro nalalka dhamaadka kooxda waa in ay ahaataa 15 mitir, iyo inta u dhaxaysa ilaalinta fogaanta nalalka waa 30 ft.

Waa maxay sababta aan u raadiyo calaamadaha, laakiin nalalka kuma xirmaan?

Sababta:

1) Calaamaduhu aad bay u daciifsan yihiin, waxaana laga yaabaa inaad u baahato inaad u dhawaato

2) Laydhka ama hel signal soo-celiyaha si loo xoojiyo soo dhawaynta ishaarada.Fadlan nala soo xidhiidh haddii aad aaminsan tahay inaad u baahan tahay ku celiye.

3) Nooca nidaamka taleefanka gacanta kuma habboona modulekayaga Bluetooth-ka.

4) Taleefanka gacanta ee u dhow nalalka waa in uu ka yaraa 15 fuudh marka la kordhinayo nalalka ama la isticmaalayo habka saxda ah ee talefanka gacanta.

Waa maxay codsiga rakibida App-ka?

BLE Mesh wuxuu u baahan yahay aaladda ugu yaraan inay taageerto Bluetooth 4.0+LE, marka App-ku wuxuu u baahan yahay sidan hoose:

Android 4.4.2 ama ka badan 4.4.2
IOS 9.0 ama nooca nidaamka cusub, iPhone 4S ama version cusub.ewer

Waa maxay codsiga rakibida App-ka?

BLE Mesh wuxuu u baahan yahay aaladda ugu yaraan inay taageerto Bluetooth 4.0+LE, marka App-ku wuxuu u baahan yahay sidan hoose:

Android 4.4.2 ama ka badan 4.4.2
IOS 9.0 ama nooca nidaamka cusub, iPhone 4S ama version cusub.ewer

Sidee loo xalliyaa fashilka ku darida nalalka?

Raac tilmaamaha luqadda App-ka si aad mar kale ugu darto.Haddii aysan wali ku dari karin, ka dib hubi in Bluetoothku furan yahay iyo in kale, haddii kale, shido Bluetooth-ka oo dib u fur Appka si aad ugu darto nalal.

Haddii taleefoono badan ay ku daraan nalal, hal taleefoon oo gacanta ah ayaa ka baxaya App-ka oo ka saaraya nalalka, markaas taleefoonka gacanta ayaa isku xiri kara, waxay la macno tahay in mar walba uu jiro hal qalab oo keliya oo xakameyn kara nalalka isku mar.

Markaad furto App-ka oo arag "Bluetooth dib-u-xidhida," laakiin wali ma xakamayn karo laambadda, sidee loola macaamilaa?

Ka bixida App-ka, hubi in Bluetoothku shidan yahay iyo in kale, fur Bluetooth taleefanka gacanta ka dibna dib u fur Appka, ka dib dib u samee Appka 30 ilbiriqsi ka dib.

Ma rabtaa inaad nala shaqeyso?